Welcome to the Hairz Truly FAQ page.

We are here to assist you with any questions or concerns you may have about our products and services.

If you need immediate assistance, please contact our customer service team by email at or by phone at 1-732-535-7834. Our customer service team is available from Monday to Friday, 9am to 5pm EST.


Q: How do I place an order on Hairz Truly?

A: To place an order on Hairz Truly, simply visit our website, browse through our selection of hair care products, select the items you wish to purchase, and proceed to checkout.

Q: What payment methods do you accept?

A: We accept Visa, Mastercard, American Express, Discover, and PayPal.

Q: How long does shipping take?

A: Shipping times vary depending on your location. However, we strive to process and ship all orders within 2 business days. Once your order has been shipped, you will receive a tracking number via email.

Q: What is your return policy?

A: If you are not satisfied with your purchase, you may return it for a refund within 30 days of the purchase date. Please contact our customer service team to initiate a return.

Return & Exchange Requirements:

You must return the merchandise in its original state. Hair that has been worn or used in any way, dyed or bleached, has damaged wefts, length or volume modified, or have any alterations done will NOT be accepted for return or exchange.

Product must be in original packaging.

Must be within the allotted time period of 7 DAYS after receiving merchandise.
Hairz Truly has the right to refuse the exchange of any product if the above conditions are not met.

Customers are responsible for all shipping cost (both the shipping to you and any return shipping to us).

Product must be exchanged for something of equal value.

No refund of money, all sales are final.

Q: Do you offer international shipping?

A: Yes, we offer international shipping to select countries. Please note that international orders may be subject to customs fees and taxes, which are the responsibility of the recipient.

Q: How do I track my order?

A: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on our website or the website of the shipping carrier.

Q: Can I cancel my order?

A: If you need to cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to cancel an order that has already been processed or shipped.

If you have any other questions or concerns, please do not hesitate to contact our customer service team. We are here to help you with anything you need, and we appreciate your business. Thank you for choosing Hairz Truly!