Help & Support
HELP & SUPPORT
How often should I wash my Hairz Truly hair extensions?
Shampoo at least once a week using a good quality sulfate-free shampoo.
Do not massage the hair.
Apply a moisturizing conditioner and comb hair, starting with the ends working your way up your scalp.
What is the quality of Hairz Truly hair extensions?
All our products are made of 100% natural human hair. As each bundle comes from individual people, we cannot guarantee hair color or texture. We will, however, make every effort to match your order to meet your desired requirements.
Can I dye or bleach my virgin Hairz Truly extensions?
All our virgin hair weave extensions can be dyed and bleached to any color you desire. Be sure to keep the hair hydrated and moisturized at all times after you have colored it. We recommend having a professional colorist dye for you.
How are Hairz Truly hair extensions different?
We sell only the finest and best quality of 100% virgin remy with all the cuticles still aligned and in the same direction. Hairz Truly virgin human hair extensions are tangle free and will not become matted with proper care. Our quality control team checks each and every pack of hair before construction making sure it has the following attributes that all Hairz Truly virgin remy hair extensions must have:
1. Versatility and flexibility in styling the hair.
2. The hair must have body and movement.
3. Purity – We do not chemically process the hair in any way.
4. Ability to be dyed to any color the customer or hair stylist wishes.
5. Cuticles are intact and all aligned in the same direction. This protects the integrity of the hair structure giving you naturally flowing hair that lasts for a long time.
How long will my hair last?
The longevity of your hair primarily depends on the .daily and overall care provided to the hair.
How long does shipping usually take?
As long as you order by 4 pm eastern time, your shipment will go out the same day and get to you within 1-5 business days. Please keep in mind that we ship Monday through Friday unless it is a national holiday and the post office is closed. We also offer overnight delivery.
Return & Exchange Policy
We pride ourselves in providing 100% quality hair to our valuable clients and if for any reason or whatsoever you are not satisfied with the product that you have received, you may exchange it for a different product within 7 days of receiving it If all the requirements as follows are met.
Return & Exchange Requirements:
You must return the merchandise in its original state. Hair that has been worn or used in any way, dyed or bleached, has damaged wefts, length or volume modified, or have any alterations done will NOT be accepted for return or exchange.
Product MUST be in original packaging.
Must be within the allotted time period of 7 DAYS after receiving merchandise.
Hairz Truly Hair Extensions has the right to refuse the exchange of any product if the above conditions are not met.
Customers are responsible for all shipping cost (both the shipping to you and any return shipping to us).
NOTE: WE DO NOT ACCEPT RETURNED USED HAIR OR RETURNS THAT ARE OVER 30 DAYS OLD.
No refund of money, all sales are final.
Product must be exchanged for something of equal value or greater value.